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Lifeline Service

Lifeline Service

The Lifeline Service program offers a discount on your monthly telephone/broadband bill. Assistance in the way of the Lifeline Program is available to qualifying low-income consumers to make telephone/broadband service affordable.

Lifeline is a government assistance program

• Lifeline is supported by the federal Universal Service Fund (USF)
• Lifeline is non-transferable
• Only eligible consumers may enroll
• Only one Lifeline discount is allowed per household

To qualify for Lifeline, subscribers must either have an income that is at or below 150% of the federal Poverty Guidelines, or participate in one of the following assistance programs:

• Medicaid
• Supplemental Nutrition Assistance Program (SNAP)
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA)
• Low-Income Home Energy Assistance (LIHEAP)
• Health benefits coverage under the state Children’s Health Insurance Program (CHIP)
• Temporary Assistance to Needy Families (TANF)
• The National School Lunch Program’s Free Lunch Program

Universal Service support includes:

Lifeline assistance that provides federal discounts for basic monthly local telephone/broadband service

For more information, to see if you qualify or for a Lifeline Enrollment Form to self-certify, contact:

• Texas Lifeline
PO Box 4060
Killeen, TX 76540-4060 
FAX 1-877-215-8018
Toll free at 1-866-454-8387

• Texas Lifeline Enrollment Forms may also be downloaded by clicking on the PDF attachment below:

English Version                                   Versión en Español                                  

You may also pick up an enrollment form at our office at:

• West Texas Rural Telephone Cooperative Inc.
3425 US Highway 385, PO Box 1737
Hereford, TX 79045
806-364-3331 or toll free at 888-440-4331 or email This email address is being protected from spambots. You need JavaScript enabled to view it.       

Lifeline consumers will be required to make certain certifications upon signing up for Lifeline service and renewals are required.